Operating System
Customer Intelligence
Segment-level satisfaction, NPS, adoption, churn, trust, and feature signals.
Customer Satisfaction
74%
NPS
32
Adoption Rate
53%
Churn Rate
10%
Trust Score
75
Segment Performance
Trust Profile
Customer Segments
| Segment | Share | Satisfaction | NPS | Adoption | Churn | Trust |
|---|---|---|---|---|---|---|
| Enterprise | 38% | 78% | 42 | 64% | 6% | 82 |
| Mid-Market | 32% | 71% | 31 | 58% | 11% | 70 |
| SMB | 22% | 65% | 18 | 49% | 17% | 60 |
| Public Sector | 8% | 80% | 38 | 41% | 4% | 88 |
Top Feature Requests
Advanced security suite
Enterprise · 184 votes
Self-serve onboarding
SMB · 142 votes
SLA + uptime guarantees
Public Sector · 96 votes
Usage-based pricing
Mid-Market · 88 votes
API for integrations
Enterprise · 71 votes
AI Customer Feedback
Voice of Customer
Enterprise customers value reliability more than pricing. SMB churn is rising because onboarding takes too long. Recommend prioritising the security suite for Enterprise and shipping a self-serve onboarding flow for SMB next round.